FirstOne HelpDesk to HESK
migration service
Trouble-free , no special knowledge or coding required. A complete FirstOne HelpDesk to HESK data migration instrument.
FirstOne HelpDesk to HESK
The best FirstOne HelpDesk to HESK tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip the system analysis and script development processes. Simply choose customer info you need to move and set off with the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.Data completion
Transfer your help desk info in full to make sure that no ticket is missing essential customer service information.Easy procedure
No need to worry about coding or continuously control each piece of info transferred.
Just link both platforms, choose what you want to take to a new database and let the system deal with the rest for you.
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.
Data safety is priority
You data is everything which is why we designed a system that will keep your data safe and sound.
Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.
You’re in control
Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you migrate your information accurately.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Apart from producing great customer support services, we always strive to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.
Why you should use Help Desk Migration to switch from FirstOne HelpDesk to HESK
Strong safety of your records
The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in HESK.Next
Sustained association between object and people
When migrating your records from FirstOne HelpDesk to HESK we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from FirstOne HelpDesk to HESK
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from FirstOne HelpDesk to HESK work
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Get ready
Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from FirstOne HelpDesk to HESK.
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Link FirstOne HelpDesk
Fill out the form with required credentials to make it possible for our data migration tool to access data from your current help desk.
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Connect HESK
Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved according to your needs
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Migrate limited amount of data
Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to HESK all data
Once everything's validated, determine a quiet time with the least load on the support department and begin migrating from FirstOne HelpDesk to HESK.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your HESK import
Our team would be more than happy to run a custom migration in case you have specific needs.
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