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FirstOne HelpDesk to Help Sumo
migration service

Trouble-free , no special expertise or coding required. A complete FirstOne HelpDesk to Help Sumo data migration instrument.

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The best FirstOne HelpDesk to Help Sumo tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply decide on customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and observe the miracle happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing critical customer service details.
Easy procedure

You don’t have to bother about coding or continuously watch each record transferred.

Just attach your source and target, pick what you want to take to a new database and let the tool deal with the remainder.

Data dependency

Your information comes unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our employees have see your credentials or other information.

You can rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to deliver the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from FirstOne HelpDesk to Help Sumo

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right destinations in Help Sumo.

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Maintained connectivity between object and people

When migrating your records from FirstOne HelpDesk to Help Sumo we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from FirstOne HelpDesk to Help Sumo work

  • Get ready

    Sign-up and go to our migration service.

  • Opt and connect your FirstOne HelpDesk support desk with HDM.

  • Connect Help Sumo

    Give access to your Help Sumo account.

  • Detail your requirements

    Let us understand precisely what aspects of your migration you want to fine-tune

  • Get your requirements estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Migrate from FirstOne HelpDesk to Help Sumo all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Help Sumo import

Our team would be more than happy to run a personalized migration in case you have special demands.
Get a price estimation

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