FirstOne HelpDesk to Groove
migration service
Smooth , no special skill set or coding required. A complete FirstOne HelpDesk to Groove data migration software.
FirstOne HelpDesk to Groove
Your best tool for FirstOne HelpDesk to Groove data migration
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.Save on resources
Avoid the platform analysis and code development processes. Just pick the records you need to move and set off with the transition when comfortable.Effortless transition process
No special expertise needed. Just choose what data will go to the new solution and see the magic happening.Record structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing vital customer service details.Automated migration
Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.
Link the help desks, pick records, click ok, and the migration is ready!
Preserved data links
From sender information to phone number connection, your entire database will keep their initial data structure maintained.
You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you left it.
Security is priority
You data is key which is why we designed a tool that will keep your data untouched.
Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.
Data mapping
Select records that will be moved by using our built-in data viewer.
From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.
Guided migration
If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Apart from producing great customer support services, we always aim to improve our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.
Reasons to use Help Desk Migration to migrate data from FirstOne HelpDesk to Groove
Strong security of your data
The migration is done over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in Groove.Next
Maintained association between object and people
When migrating your data from FirstOne HelpDesk to Groove we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from FirstOne HelpDesk to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from FirstOne HelpDesk to Groove work
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Prepare
Start by creating Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from FirstOne HelpDesk to Groove.
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Connect FirstOne HelpDesk
Fill out the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.
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Link Groove
Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.
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Choose objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to Groove everything
When everything's tested out, determine a quiet time with the least load on the support staff and start migrating from FirstOne HelpDesk to Groove.
Your data is in good hands
We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist perform your Groove import
Our staff would be more than happy to perform a custom migration in case you have particular requirements.
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