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FirstOne HelpDesk to Database
migration service

Effortless , no special knowledge or coding required. A complete FirstOne HelpDesk to Database data migration instrument.

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Your best tool for FirstOne HelpDesk to Database data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose what data you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target system and enjoy the wonders happening.
Record completion
Move your help desk records in full to make sure that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool interface user friendly as it can possibly be.

Link the help desks, pick records, click ok, and the migration is ready!

Data dependency

Your information migrates unite and we mean it.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have see your passwords or other information.

You can be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to select the data arrangement, when it starts, and in what order.

Our developers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we work to propose the best possible migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to Database

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in Database.

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Retained relation between object and people

When migrating your data from FirstOne HelpDesk to Database we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FirstOne HelpDesk to Database work

  • Prepare

    Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from FirstOne HelpDesk to Database.

  • Connect FirstOne HelpDesk

    Complete the form with requested credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Database all data

    When everything's tested out, choose a quiet time with the least load on the support department and start migrating from FirstOne HelpDesk to Database.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Database import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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