FirstOne HelpDesk to Cention Contact Center
migration service

Effortless , no special knowledge or coding required. A complete FirstOne HelpDesk to Cention Contact Center data migration software.

More details
Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've taken into account all key peculiarities of different helpdesks to let you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to Cention Contact Center

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in Cention Contact Center.

Next

Sustained connectivity between object and people

When migrating your data from FirstOne HelpDesk to Cention Contact Center we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from FirstOne HelpDesk to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FirstOne HelpDesk to Cention Contact Center work

  • Prepare

    Register and go to our migration tool.

  • Opt and link your FirstOne HelpDesk support desk with HDM.

  • Give access to your Cention Contact Center account.

  • Describe your requirements

    Let us understand precisely what components of your migration you want to fine-tune

  • Have your needs estimated

    We'll research your application and send you with a price range and a scope of work.

  • Migrate from FirstOne HelpDesk to Cention Contact Center all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Cention Contact Center import

Our staff would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

An Introduction to Cloud to Cloud Migration

An Introduction to Cloud to Cloud Migration

August 28, 2019

Every time someone mentions the words “cloud data migration” we just can’t help but think about a company that is currently moving all their stuff to a new place. Usually, companies move all their stuff from internal servers to the web solution and vice versa. Yet, what happens when you need to do a cloud …

Top 5 Help Desk Features We Love. And You Should Too

Top 5 Help Desk Features We Love. And You Should Too

May 13, 2019

No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form a very powerful tool called a help desk. Yet, there was a time when we were just using a simple email system for all of our needs. Yes, be it …

Helpdesk with Chat: Easy Way to Better Customer Service

Helpdesk with Chat: Easy Way to Better Customer Service

April 17, 2018

What sets your business apart from other companies who offer the same thing? The answer is quite simple: outstanding, timely customer service. Getting a response within the first hour after reaching out seems like an ordinary thing to a customer. Unfortunately, companies often fail to meet this expectation. Helpdesk with chat comes out as a …

Book a Call
cancel
%s
— %s