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FirstOne HelpDesk to CallTaker
migration service

Effortless , no special expertise or coding required. A complete FirstOne HelpDesk to CallTaker data migration software.

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Your best tool for FirstOne HelpDesk to CallTaker data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just choose customer info you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new system and observe the miracle happening.
Record completion
Migrate your help desk data in full to make certain that no ticket has lost essential customer service information.
Automated migration

Afraid that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool user friendly as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is priority

Information is key which is why we developed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer service, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to CallTaker

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in CallTaker.

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When migrating your data from FirstOne HelpDesk to CallTaker we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to CallTaker

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FirstOne HelpDesk to CallTaker work

  • Prepare

    Sign up and go to our migration tool.

  • Connect FirstOne HelpDesk

    Select and connect your FirstOne HelpDesk service desk with HDM.

  • Grant access to your CallTaker account.

  • Describe your needs

    Let us know exactly what parts of your migration you need to tweak

  • Get your requirements estimated

    We'll research your case and get back to you with a price range and a scope of tasks.

  • Migrate from FirstOne HelpDesk to CallTaker everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your CallTaker import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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