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FirstOne HelpDesk to BOSSDesk
migration service

Smooth , no special expertise or programming required. A complete FirstOne HelpDesk to BOSSDesk data migration software.

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Your best tool for FirstOne HelpDesk to BOSSDesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just decide on customer info you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and observe the magic happening.
Record completion
Migrate your help desk data in full to ensure that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as possible.

Connect the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is paramount

Information is everything which is why we created a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Simple & effective

In only a couple of clicks it will be possible to pick what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Except providing great customer service, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from FirstOne HelpDesk to BOSSDesk

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in BOSSDesk.

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Maintained relation between object and people

When migrating your data from FirstOne HelpDesk to BOSSDesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from FirstOne HelpDesk to BOSSDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from FirstOne HelpDesk to BOSSDesk work

  • Prepare

    Start by setting up Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from FirstOne HelpDesk to BOSSDesk.

  • Connect FirstOne HelpDesk

    Fill out the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to BOSSDesk everything

    Once everything's tested out, determine a quiet time with the minimal load on the support team and start migrating from FirstOne HelpDesk to BOSSDesk.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your BOSSDesk import

Our staff would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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