Faveo Helpdesk to VCC Live
migration service

Extremely easy , no special expertise or coding required. A complete Faveo Helpdesk to VCC Live data migration instrument.

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The best Faveo Helpdesk to VCC Live tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick what data you need to move and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the target solution and enjoy the magic happening.
Data completion
Move your help desk data in full to make certain that no ticket has lost critical customer support information.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool simple to use as possible.

Connect the platforms, select data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we created a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in control

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from Faveo Helpdesk to VCC Live

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in VCC Live.

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Retained connection between object and people

When migrating your records from Faveo Helpdesk to VCC Live we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to VCC Live

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to VCC Live work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Faveo Helpdesk

    Opt and link your Faveo Helpdesk service desk with HDM.

  • Connect VCC Live

    Grant the right to access your VCC Live account.

  • Express your requirements

    Let us know exactly what components of your migration you want to adjust

  • Have your preferences estimated

    We'll analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Faveo Helpdesk to VCC Live all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your VCC Live import

Our team would be more than happy to run a personalized migration if you have special requirements.
Get a price estimation

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