Faveo Helpdesk to TOPdesk
migration service

Smooth , no special knowledge or programming required. A complete Faveo Helpdesk to TOPdesk data migration instrument.

More details

Your best tool for Faveo Helpdesk to TOPdesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just decide on what data you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new platform and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing vital customer service information.
Easy procedure

You don’t have to bother about coding or continuously watch each record moved.

Just attach both platforms, pick what you want to take to a new database and allow the tool deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

Information is key which is why we created a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Faveo Helpdesk to TOPdesk

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right places in TOPdesk.

Next

Sustained association between object and people

When migrating your data from Faveo Helpdesk to TOPdesk we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Faveo Helpdesk to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Faveo Helpdesk to TOPdesk work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Faveo Helpdesk to TOPdesk.

  • Fill in the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect TOPdesk

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to TOPdesk all data

    Once everything's validated, determine a quiet time with the minimal load on the support team and start migrating from Faveo Helpdesk to TOPdesk.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your TOPdesk import

Our staff would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

,

Best Practices For Your Data Migration As Learned From Our Customers

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

Book a Call
cancel
%s
— %s