Faveo Helpdesk to SolarWinds MSP Manager
migration service

Smooth , no special knowledge or coding required. A complete Faveo Helpdesk to SolarWinds MSP Manager data migration instrument.

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Your best tool for Faveo Helpdesk to SolarWinds MSP Manager data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.
Record completion
Transfer your help desk data in full to make certain that no ticket is missing vital customer service details.
Simple and easy process

No need to worry about scripting or constantly watch each record transferred.

Just attach both platforms, choose what you need to migrate and let the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Simple & effective

In just a couple of buttons to press it is possible to pick what goes where, when it starts, and how.

Our software considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service first

Outside of providing great customer support services, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Faveo Helpdesk to SolarWinds MSP Manager

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in SolarWinds MSP Manager .

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Sustained association between object and people

When migrating your data from Faveo Helpdesk to SolarWinds MSP Manager we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to SolarWinds MSP Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Faveo Helpdesk to SolarWinds MSP Manager work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and connect your Faveo Helpdesk support desk with HDM.

  • Connect SolarWinds MSP Manager

    Give the right to access your SolarWinds MSP Manager account.

  • Detail your needs

    Let us understand precisely what components of your migration you want to fine-tune

  • Have your needs estimated

    We shall research your case and send you with a cost and a scope of work.

  • Migrate from Faveo Helpdesk to SolarWinds MSP Manager all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SolarWinds MSP Manager import

Our staff would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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