Faveo Helpdesk to SmarterTrack
migration service

Extremely easy , no special knowledge or coding required. A complete Faveo Helpdesk to SmarterTrack data migration instrument.

More details

The best Faveo Helpdesk to SmarterTrack tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just decide on what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new platform and enjoy the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer service details.
Easy process

You don’t have to bother about coding or continuously watch each record moved.

Just attach your source and target, pick what you need to migrate and let the system deal with the rest for you.

Data dependency

Your information migrates complete and we mean it.

Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have see your credentials or other information.

You may rest assured that with HDM no data breaches will take place.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Simple & effective

In just a few clicks it will be possible to select what goes where, when it starts, and how.

Our software took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Faveo Helpdesk to SmarterTrack

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in SmarterTrack.

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Sustained relation between object and people

When migrating your records from Faveo Helpdesk to SmarterTrack we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to SmarterTrack work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Faveo Helpdesk to SmarterTrack.

  • Connect Faveo Helpdesk

    Fill in the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the data you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SmarterTrack all data

    Once everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from Faveo Helpdesk to SmarterTrack.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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