Faveo Helpdesk to SherpaDesk
migration service

Effortless , no special knowledge or coding required. A complete Faveo Helpdesk to SherpaDesk data migration instrument.

More details

Your best tool for Faveo Helpdesk to SherpaDesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on the records you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and see the miracle happening.
Record completion
Move your help desk info in full to make sure that no ticket has lost vital customer support details.
Automated migration

Worried that you’ll need advanced skills to move your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Connect the help desks, select data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

You data is everything which is why we developed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the core experience.


Reasons to use Help Desk Migration to switch from Faveo Helpdesk to SherpaDesk

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in SherpaDesk.

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Retained association between object and people

When migrating your data from Faveo Helpdesk to SherpaDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to SherpaDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Faveo Helpdesk to SherpaDesk work

  • Prepare

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Faveo Helpdesk to SherpaDesk.

  • Connect Faveo Helpdesk

    Fill in the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SherpaDesk all data

    When everything's tested out, choose a quiet time with the minimal load on the support department and start migrating from Faveo Helpdesk to SherpaDesk.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SherpaDesk import

Our staff would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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