Faveo Helpdesk to Puzzel
migration service

Extremely easy , no special skill set or coding required. A complete Faveo Helpdesk to Puzzel data migration tool.

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The best Faveo Helpdesk to Puzzel tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick customer info you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost vital customer service information.
Effortless procedure

No need to worry about scripting or constantly watch each piece of info transferred.

Just attach both platforms, choose what you need to migrate and let the system deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.

Security is paramount

You data is everything which is why we designed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks you will be able to pick the data arrangement, when it goes, and in what order.

Our software took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Faveo Helpdesk to Puzzel

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Puzzel.

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Retained connection between object and people

When migrating your records from Faveo Helpdesk to Puzzel we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to Puzzel work

  • Get ready

    Sign up and go to our migration service.

  • Connect Faveo Helpdesk

    Select and connect your Faveo Helpdesk service desk with HDM.

  • Grant access to your Puzzel account.

  • Detail your business needs

    Let us understand precisely what parts of your migration you wish to modify

  • Have your needs estimated

    We will analyze your case and send you with a total price and a scope of work.

  • Migrate from Faveo Helpdesk to Puzzel all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Puzzel import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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