Faveo Helpdesk to osTicket
migration service

Trouble-free , no special knowledge or coding required. A complete Faveo Helpdesk to osTicket data migration tool.

More details

The best Faveo Helpdesk to osTicket tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and enjoy the magic happening.
Data completion
Move your help desk records in full to make certain that no ticket is missing critical customer service information.
Simple and easy process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link your source and target, tick what you need to migrate and let the Migration Wizard deal with the rest for you.

Data dependency

Your information comes unite and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our employees have access to your passwords or records.

You may rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to select the data arrangement, when it goes, and how.

Our software took customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we aim to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Faveo Helpdesk to osTicket

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in osTicket.

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Retained association between object and people

When migrating your records from Faveo Helpdesk to osTicket we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to osTicket work

  • Get ready

    Start off by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Faveo Helpdesk to osTicket.

  • Fill out the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket all data

    Once everything's tested out, find a quiet time with the minimal load on the support staff and start migrating from Faveo Helpdesk to osTicket.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your osTicket import

Our team would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

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