Faveo Helpdesk to Oracle Service Cloud
migration service

Effortless , no special expertise or programming required. A complete Faveo Helpdesk to Oracle Service Cloud data migration software.

More details

Your best tool for Faveo Helpdesk to Oracle Service Cloud data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just decide on the records you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new platform and see the magic happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost critical customer service information.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool simple to use as possible.

Connect the platforms, pick data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive where you left it.

Security is paramount

You data is key which is why we created a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You’re in charge

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In only a few clicks it will be possible to choose what goes where, when it goes, and how.

Our tech engineers took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Faveo Helpdesk to Oracle Service Cloud

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in Oracle Service Cloud.

Next

Maintained connection between object and people

When migrating your data from Faveo Helpdesk to Oracle Service Cloud we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Faveo Helpdesk to Oracle Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Faveo Helpdesk to Oracle Service Cloud work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from Faveo Helpdesk to Oracle Service Cloud.

  • Fill out the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect Oracle Service Cloud

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Oracle Service Cloud everything

    Once everything's tested out, determine a quiet time with the minimal load on the support staff and begin migrating from Faveo Helpdesk to Oracle Service Cloud.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Oracle Service Cloud import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At…

Data Migration Strategies That Actually Work

There are many reasons as to why you would want to switch to a new help desk system. It can be the fact that you’ve…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Book a Call
cancel
%s
— %s