Faveo Helpdesk to ngDesk
migration service

Trouble-free , no special expertise or coding required. A complete Faveo Helpdesk to ngDesk data migration instrument.

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The best Faveo Helpdesk to ngDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just choose customer info you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and observe the wonders happening.
Data completion
Move your help desk data in full to make sure that no ticket is missing essential customer service details.
Effortless process

No need to worry about scripting or constantly watch each record transferred.

Just attach your source and target, choose what you want to take to a new database and let the Migration Wizard do the remainder.

Data dependency

Your information comes complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our staff members have see your credentials or other information.

You may rest assured that with HDM no data breaches are possible.

Record mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Faveo Helpdesk to ngDesk

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in ngDesk.

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Retained connection between object and people

When migrating your records from Faveo Helpdesk to ngDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to ngDesk work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your Faveo Helpdesk support desk with HDM.

  • Connect ngDesk

    Give the right to access your ngDesk account.

  • Describe your needs

    Let us know what parts of your migration you want to fine-tune

  • Have your preferences estimated

    We shall analyze your case and send you with a price range and a scope of work.

  • Migrate from Faveo Helpdesk to ngDesk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ngDesk import

Our team would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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