Faveo Helpdesk to HESK
migration service

Trouble-free , no special skill set or coding required. A complete Faveo Helpdesk to HESK data migration software.

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The best Faveo Helpdesk to HESK tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose customer info you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing vital customer support details.
Easy process

No need to worry about scripting or constantly control each record transferred.

Just link your source and target, tick what you want to take to a new database and let the Migration Wizard deal with the rest for you.

Data maintenance

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members can see your passwords or records.

You can be certain with HDM no hacker attacks are possible.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we strive to propose the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Faveo Helpdesk to HESK

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in HESK.

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Retained association between object and people

When migrating your records from Faveo Helpdesk to HESK we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to HESK work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Faveo Helpdesk to HESK.

  • Connect Faveo Helpdesk

    Fill out the form with required credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect HESK

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK all data

    Once everything's tested, find a quiet time with the minimal load on the support staff and start migrating from Faveo Helpdesk to HESK.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your HESK import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

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