Faveo Helpdesk to FocalScope
migration service

Trouble-free , no special expertise or programming required. A complete Faveo Helpdesk to FocalScope data migration software.

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The best Faveo Helpdesk to FocalScope tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just pick what data you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new solution and enjoy the magic happening.
Data completion
Migrate your help desk info in full to make certain that no ticket is missing essential customer support information.
Easy procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just attach both platforms, pick what you need to migrate and allow the system deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

Information is key which is why we created a tool that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might actually need.

Simple & effective

In only a couple of clicks you will be able to select what goes where, when it goes, and in what order.

Our software considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from Faveo Helpdesk to FocalScope

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right places in FocalScope.

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Maintained association between object and people

When migrating your records from Faveo Helpdesk to FocalScope we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to FocalScope work

  • Get ready

    Sign-up and go to our migration software.

  • Pick and link your Faveo Helpdesk service desk with HDM.

  • Connect FocalScope

    Grant access to your FocalScope account.

  • Describe your requirements

    Let us know exactly what components of your migration you would like to adjust

  • Get your preferences estimated

    We shall analyze your case and send you with a cost and a scope of tasks.

  • Migrate from Faveo Helpdesk to FocalScope all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your FocalScope import

Our team would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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