Faveo Helpdesk to Alcea HelpDesk
migration service

Trouble-free , no special know how or coding required. A complete Faveo Helpdesk to Alcea HelpDesk data migration tool.

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The best Faveo Helpdesk to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply pick the records you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and see the wonders happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket has lost critical customer service information.
Automated tool

Scared that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool user friendly as it can possibly be.

Link the platforms, choose data, click ok, and you’re done!

Data maintenance

Your information migrates unite and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have access to your passwords or records.

You can be sure that with HDM no data breaches are possible.

Data mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to choose the data arrangement, when it goes, and in what order.

Our developers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Faveo Helpdesk to Alcea HelpDesk

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Alcea HelpDesk.

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Retained relation between object and people

When migrating your records from Faveo Helpdesk to Alcea HelpDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Faveo Helpdesk to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Faveo Helpdesk to Alcea HelpDesk work

  • Get ready

    Register and go to our migration tool.

  • Connect Faveo Helpdesk

    Opt and connect your Faveo Helpdesk service desk with HDM.

  • Grant access to your Alcea HelpDesk account.

  • Outline your needs

    Let us understand precisely what components of your migration you want to tweak

  • Have your preferences estimated

    We shall research your case and send you with a cost and a scope of work.

  • Migrate from Faveo Helpdesk to Alcea HelpDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Alcea HelpDesk import

Our team would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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