Back up Your Help Desk Data

Anyone who has done the help desk data migration is quite likely to need a source data backup. Help desk data migration requires preparations which depend on your source and target help desk systems. A source help desk data backup gives you another layer of protection in your security policy.

Meeting customers’ needs, the Help Desk Migration team test drives a new option that helps you back up your help desk data.

What Is a Data Backup?

Data backup is the process of copying your source data into a file that you receive will be in JSON format. Help desk data is the lifeblood of your customer service, and having it after changing your help desk software is important according to security measures and/or legal requirements of your industry or company location. This is why having a complete help desk data backup is critical for any team, large and small.

How Does Source Data Backup Work?

Once the help desk data migration is complete, the source help desk data backup is available for you to download. Note that the backup files that you receive will be in JSON format.

Why Help Desk Data Backup in JSON?

Here are a couple of reasons why the completed data backup in JSON format:

  1. It supports a large file size so you can get a full copy of your source data.
  2. It allows scalability and integrates with APIs easily.
  3. It supports hierarchical and relational data.
  4. It works best for large and complex databases.

If you are interested in getting your help desk backup, contact our support team for more details.

Why Do Companies Decide to Back up Help Desk Data?

Businesses today both collect and process vast amounts of data. Whether it’s personal information, FAQs, or the tickets themselves - losing any of that data can potentially sabotage customer support.

Data security is vital to business continuity, and data backups are critical to that practice. For instance, companies back help desk data they deem vulnerable to data corruption, buggy software, hardware failure, human error, or other unforeseen events. This way, source data backup ensures you have a complete copy of your current help desk ready to restore, no matter why the data loss happened.

So, when companies prepare for the migration process, backing up help desk data is a good starting point. It helps them capture and synchronize a point-in-time snapshot they can use to return data to its previous state.

What Are the Benefits of Source Data Backup?

A source data backup comes in with a reasonable set of advantages:

  • increase confidence in your company’s safety
  • have complete access to the customer data anytime
  • maintain compliance standards
  • protect data from your team’s errors
  • restore data quickly to its original state
  • have an advantage over your competitors
  • develop an archive before you shut down your source platform
  • get helpful insights into the needs and concerns of your customers

It’s always a good idea to be proactive in preparation for your data migration. So, backing up help desk data means you ensure your business continuity and customer satisfaction.

Right, a new option for data backup is in beta. So, stay tuned to our product news to be among the first users to find out.

Looking for more data migration details?

Let’s talk now
Was this article helpful?
%s
— %s