Eptica Entreprise Suite import
in a few clicks

Without developers, delays and hustle. With step-by-step Eptica Entreprise Suite import setup form

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Eptica Entreprise Suite import tool you’ve been looking for

Your platform import issues are behind you now. Full platform to platform migration with HDM swift and hassle-free.
Save time & money
Lower price, a speedy migration to the new help desk, and no need to design the migration script. All with HDM.
Simple process
Simply get the customer info ready for migration beforehand and begin moving your data. It’s not necessary to fiddle with anything.
Vital custom records aside
Regardless of your reasons, migrate your historical data to the new tool to keep the track of customers easier.
Automatic migration

Why waste time moving things manually when a tool can deal with it?

Our importing system will take care of every record so you don’t have to.

Data relationship coherence

All your emails will move complete and whole. Together with its smallest details, all data is intact.

The same applies to the help desk and CSV data. By the end, you get useable information.

Data security

All the credentials you provide during the migration procedure are not saved. Only authorized personnel can gain access to your email profiles or help desk dashboards.

All your info is behind a thick wall from the outside world.

Mapping records

Decide what data will migrate to your new solution yourself.

While managing the migration setup, you can specify what entities will cut and what will stay.

Ease of use

The entire process was intentionally created to allow users to go through the migration themselves.

It’s not necessary to have special experience or proprietary knowledge, just follow the on-screen hints.

Outstanding support

Our main goal is to make our service as pleasant to you as as feasible, as evident by G2. We always go after quality and proper communication.

Regardless of the way you contact us, we are always ready to solve your migration queries.


Why import data to Eptica Entreprise Suite utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your personal information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly transition custom fields, as well as map their location.

Next

Preserved relations between objects and people

All tickets will be imported to Eptica Entreprise Suite with their respective agents, contacts, and attachments, that way, saving the record of customers' requests.

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Relations illustration

Objects you may import to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Eptica Entreprise Suite in 6 easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Connect source Help Desk

    Opt and connect your source support desk with HDM.

  • Connect Eptica Entreprise Suite

    Give access to your Eptica Entreprise Suite account.

  • Detail your requirements

    Let us know what components of your migration you want to tweak

  • Have your requirements estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Import to Eptica Entreprise Suite everything

    Move all your customer support records in a single push.

We keep your data secure

We take security very seriously and have established a comprehensive set of practices , technologies , and policies to help ensure that your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Eptica Entreprise Suite import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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