Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Eptica Entreprise Suite to Front
migration service

Extremely easy , no special knowledge or coding required. A complete Eptica Entreprise Suite to Front data migration tool.

More details

The best Eptica Entreprise Suite to Front tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick what data you need to move and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and enjoy the magic happening.
Data completion
Move your help desk records in full to ensure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about coding or continuously control each piece of info transferred.

Just attach your source and target, pick what you need to take to a new database and let the tool do the rest for you.

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees have access to your credentials or records.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to select what goes where, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we aim to deliver the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Eptica Entreprise Suite to Front

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in Front.

Next

Retained relation between object and people

When migrating your records from Eptica Entreprise Suite to Front we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Eptica Entreprise Suite to Front

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Eptica Entreprise Suite to Front work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Eptica Entreprise Suite to Front.

  • Fill out the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Front everything

    Once everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from Eptica Entreprise Suite to Front.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Front import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high…

Book a Call
cancel
%s
— %s