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Eptica Entreprise Suite to BOSSDesk
migration service

Smooth , no special know how or programming required. A complete Eptica Entreprise Suite to BOSSDesk data migration software.

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Your best tool for Eptica Entreprise Suite to BOSSDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Simply pick the records you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise required. Just choose what data will go to the target solution and see the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing vital customer support details.
Easy procedure

You don’t have to bother about scripting or continuously watch each record transferred.

Just attach both platforms, pick what you want to migrate and let the Migration Wizard do the remainder.

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

Information is key which is why we created a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Eptica Entreprise Suite to BOSSDesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in BOSSDesk.

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When migrating your data from Eptica Entreprise Suite to BOSSDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Eptica Entreprise Suite to BOSSDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Eptica Entreprise Suite to BOSSDesk work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Eptica Entreprise Suite to BOSSDesk.

  • Connect Eptica Entreprise Suite

    Fill in the form with necessary credentials to allow our data migration tool to fetch records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to BOSSDesk everything

    When everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from Eptica Entreprise Suite to BOSSDesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your BOSSDesk import

Our staff would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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