elevio import
in a few clicks

Without developers, timelack and hustle. Via robust data import wizard.

More details

Spotless elevio import services just for you

Your platform migration issues are behind you now. Complete platform to platform migration with HDM quick and hassle-free.
Less time & money spent
Lower process cost, a faster migration to the new system, and no need to design the migration method. All with HDM.
Transparent process
Simply prepare your information for the import ahead of time and start moving your data. No need to fiddle with anything.
Essential custom records right beside you
No matter if it is for compliance reasons, or convenience, migrate your old data to the new tool to keep up with customers easier.
Automated migration

Only the smallest preparations are required from you. We already created the script.

Just configure your help desk import preferences and you’re ready to start.

Maintained data structure

Using HDM, you don’t have to be concerned that all of your migrated ticket data will end up somehow scattered.

Whether it is the requester info or customer details, all of this is accounted for.

Data protection

All the credentials you use during the migration process are not saved. Only authorized employees can get access to your accounts or help desk panelrecords.

All the information you provide is under firm protection from any type of danger.

Data mapping

Choose what data comes to your new solution yourself.

Throughout the data migration, you can specify what records to leave behind and what to take with you.


The entire process was solely designed to allow users to run the migration themselves.

You don’t have to have special skills or exceptional knowledge, just follow the shown prompts.

Our customers are priority

One of the main principles of our team is to make a service that we would like to receive ourselves. Even though G2 acclaimed our customer support, we won’t stop there.

What are the key reasons to import data to elevio utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your information with third parties, and moreover thoroughly protect it, so nothing gets lost or stolen.


Simple to use wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration lets you instantly transfer custom fields, as well as map their destination.


Maintained relations between objects and people

All tickets will be imported to elevio with their corresponding agents, contacts, and attachments, that way, saving the previous record of customers' requests.


Relations illustration

Objects you may import to elevio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to elevio in several easy steps

  • Get ready

    In the target help desk, put up profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the elevio import.

  • Link source Help Desk

    Choose your current help desk from the list and fill out the form to let our migration tool fetch the data.

  • Connect elevio

    After you have selected your data source, connect our service with your elevio to permit the import.

  • Select objects

    Choose the data you need to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a free demo to see how your migration to elevio will look like and verify that the records translates correctly.

  • Import to elevio everything

    Once everything's validated, pick the best time when the majority of your clients are offline and launch the Full Data Migration.

We always keep your data safe

We consider security very seriously and have built an in-depth set of practices, technologies, and policies to help ensure your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

elevio import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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