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elevio to ngDesk
migration service

Smooth , no special skill set or programming required. A complete elevio to ngDesk data migration tool.

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Your best tool for elevio to ngDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on the records you need to move and start the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new platform and see the magic happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost essential customer service information.
Automated migration

Worried that you’ll have to use advanced skills to move your info? Don’t be as we ensured that our tool accessible as it can possibly be.

Attach the platforms, choose records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is everything which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in charge

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to choose the data arrangement, when it goes, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from elevio to ngDesk

Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in ngDesk.

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Maintained connection between object and people

When migrating your data from elevio to ngDesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from elevio to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from elevio to ngDesk work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect elevio

    Select and connect your elevio service desk with HDM.

  • Grant the right to access your ngDesk account.

  • Outline your business needs

    Let us understand precisely what components of your migration you would like to tweak

  • Have your requirements estimated

    We shall investigate your application and get back to you with a price range and a scope of work.

  • Migrate from elevio to ngDesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ngDesk import

Our staff would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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