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elevio to Eptica Entreprise Suite
migration service

Smooth , no special know how or coding required. A complete elevio to Eptica Entreprise Suite data migration tool.

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Your best tool for elevio to Eptica Entreprise Suite data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose customer info you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost critical customer support details.
Automated migration

Scared that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool is as easy to use as possible.

Attach the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is everything which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from elevio to Eptica Entreprise Suite

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in Eptica Entreprise Suite.

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Retained connection between object and people

When migrating your data from elevio to Eptica Entreprise Suite we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from elevio to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from elevio to Eptica Entreprise Suite work

  • Prepare

    Register and go to our migration tool.

  • Connect elevio

    Opt and link your elevio support desk with HDM.

  • Connect Eptica Entreprise Suite

    Grant access to your Eptica Entreprise Suite account.

  • Detail your business needs

    Let us understand precisely what aspects of your migration you would like to fine-tune

  • Have your needs estimated

    We will research your application and send you with a price range and a scope of work.

  • Migrate from elevio to Eptica Entreprise Suite everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Eptica Entreprise Suite import

Our staff would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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