Elementool Help Desk import
in a few clicks

Without devs, timelack and hustle. Via robust data import wizard.

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Spotless Elementool Help Desk import services just for you

Now, there’s no need to bother about any help desk import troubles. Total platform to platform migration with HDM fast and simple.
Less time & money spent
Affordable process cost, a quick import to the new platform, and no need to develop the migration method. All with HDM.
Transparent migration course
Simply prepare your information for the import in advance and begin moving your data. No need to fiddle with anything.
Essential custom records aside
No matter if it is for conformity reasons, or convenience, import your historical data to the new tool to keep up with customers easier.
Automated migration

Only the smallest preparations are required from you. We already created the migration method.

All you have to do is prepare your platform import requirements and you’re good to go.

Preserved data structure

With HDM, you don’t have to be concerned that all your moved customer service data will end up somehow scattered.

Whether it is sender info or customer details, all of this is considered during the process.

Data protection

All the passwords you provide during the migration process are not stored. Only authorized employees can gain access to your email profiles or help desk panelrecords.

All your info is under firm protection from the outside world.

Data mapping

Choose what piece of info will migrate to your new platform yourself.

Throughout the data migration, you can choose what entities will cut and what will stay.


The whole process was intentionally designed to let users to go through the migration themselves.

No need to have advanced experience or proprietary knowledge, just follow the on-screen hints.

Customer first

One of the main priorities of our company is to provide a service that we would like to receive ourselves. Even though G2 recognized our customer support, we develop continuously.

What are the key reasons to import data to Elementool Help Desk utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.


Simple to use wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration make it easier to instantly transmit custom fields, as well as map their destination.


Maintained relations between objects and people

All tickets will be imported to Elementool Help Desk with their corresponding agents, contacts, and attachments, thereby, saving the record of customers' requests.


Relations illustration

Objects you may import to Elementool Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Elementool Help Desk in several simple steps

  • Get ready

    Register and go to our migration wizard.

  • Pick and link your source support desk with HDM.

  • Connect Elementool Help Desk

    Grant access to your Elementool Help Desk account.

  • Express your requirements

    Let us know what elements of your migration you would like to tweak

  • Get your requirements estimated

    We will analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Import to Elementool Help Desk all data

    Transfer all your customer support records in a single push.

We always keep all data safe

We consider safety very seriously and have established an in-depth set of practices, technologies, and policies to help guarantee your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Elementool Help Desk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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