Elementool Help Desk to Issuetrak
migration service

Trouble-free , no special knowledge or coding required. A complete Elementool Help Desk to Issuetrak data migration software.

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The best Elementool Help Desk to Issuetrak tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose the records you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and see the miracle happening.
Data completion
Transfer your help desk records in full to ensure that no ticket is missing vital customer service details.
Automated tool

Scared that you’ll need special skills to move your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Attach the platforms, select data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

You data is everything which is why we designed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in control

Take complete control of your information with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to choose what goes where, when it starts, and in what order.

Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from Elementool Help Desk to Issuetrak

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in Issuetrak.

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When migrating your records from Elementool Help Desk to Issuetrak we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Elementool Help Desk to Issuetrak

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Elementool Help Desk to Issuetrak work

  • Get ready

    Register and go to our migration service.

  • Pick and connect your Elementool Help Desk support desk with HDM.

  • Connect Issuetrak

    Give access to your Issuetrak account.

  • Outline your business needs

    Let us understand precisely what parts of your migration you want to fine-tune

  • Have your needs estimated

    We'll research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Elementool Help Desk to Issuetrak everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Issuetrak import

Our team would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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