Elementool Help Desk to Hornbill Service Manager
migration service

Trouble-free , no special knowledge or coding required. A complete Elementool Help Desk to Hornbill Service Manager data migration software.

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The best Elementool Help Desk to Hornbill Service Manager tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose what data you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and enjoy the miracle happening.
Data completion
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Easy procedure

You don’t have to bother about scripting or constantly control each record moved.

Just link your source and target, pick what you need to migrate and let the tool deal with the remainder.

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our staff members can see your passwords or other information.

You can be sure that with HDM no data breaches are possible.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might ever need.

Simple & effective

In just a couple of clicks it is possible to select the data arrangement, when it starts, and in what order.

Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to offer the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Elementool Help Desk to Hornbill Service Manager

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right destinations in Hornbill Service Manager.

Next

When migrating your records from Elementool Help Desk to Hornbill Service Manager we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Elementool Help Desk to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Elementool Help Desk to Hornbill Service Manager work

  • Get ready

    Sign-up and go to our migration tool.

  • Select and link your Elementool Help Desk support desk with HDM.

  • Give access to your Hornbill Service Manager account.

  • Outline your needs

    Let us know exactly what elements of your migration you need to adjust

  • Get your preferences estimated

    We shall investigate your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Elementool Help Desk to Hornbill Service Manager everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Hornbill Service Manager import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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