Elementool Help Desk to GoToAssist
migration service

Extremely easy , no special know how or programming required. A complete Elementool Help Desk to GoToAssist data migration software.

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The best Elementool Help Desk to GoToAssist tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Just pick customer info you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost critical customer service details.
Easy procedure

You don’t have to bother about coding or continuously watch each piece of info moved.

Just link both platforms, choose what you want to take to a new database and let the system do the remainder.

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we designed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer service, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Elementool Help Desk to GoToAssist

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in GoToAssist.

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Maintained relation between object and people

When migrating your records from Elementool Help Desk to GoToAssist we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Elementool Help Desk to GoToAssist

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Elementool Help Desk to GoToAssist work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Elementool Help Desk

    Select and connect your Elementool Help Desk support desk with HDM.

  • Connect GoToAssist

    Grant access to your GoToAssist account.

  • Describe your needs

    Let us know what aspects of your migration you wish to tweak

  • Have your needs estimated

    We will investigate your application and send you with a price range and a scope of tasks.

  • Migrate from Elementool Help Desk to GoToAssist everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your GoToAssist import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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