Elementool Help Desk to Awesome Support
migration service

Trouble-free , no special expertise or coding required. A complete Elementool Help Desk to Awesome Support data migration instrument.

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The best Elementool Help Desk to Awesome Support tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick what data you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new solution and enjoy the miracle happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost essential customer service information.
Effortless procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just link your source and target, tick what you need to migrate and allow the tool do the rest for you.

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your passwords or records.

You may be certain with HDM no hacker attacks are possible.

You’re in control

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Simple & effective

In just a few clicks you will be able to select the data arrangement, when it goes, and how.

Our tech engineers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Elementool Help Desk to Awesome Support

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Awesome Support.

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Maintained relation between object and people

When migrating your records from Elementool Help Desk to Awesome Support we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Elementool Help Desk to Awesome Support

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Elementool Help Desk to Awesome Support work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Elementool Help Desk to Awesome Support.

  • Fill in the form with required credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect Awesome Support

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Awesome Support everything

    Once everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from Elementool Help Desk to Awesome Support.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Awesome Support import

Our team would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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