Elementool Help Desk to Alcea HelpDesk
migration service

Trouble-free , no special knowledge or coding required. A complete Elementool Help Desk to Alcea HelpDesk data migration software.

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The best Elementool Help Desk to Alcea HelpDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new platform and enjoy the wonders happening.
Data completion
Transfer your help desk info in full to ensure that no ticket is missing essential customer support details.
Simple and easy procedure

No need to worry about coding or constantly control each piece of info moved.

Just attach your source and target, choose what you need to take to a new database and let the system deal with the rest for you.

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members can see your passwords or other information.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it will be possible to select the data arrangement, when it starts, and in what order.

Our tech engineers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we strive to offer the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Elementool Help Desk to Alcea HelpDesk

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right destinations in Alcea HelpDesk.

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Sustained relation between object and people

When migrating your records from Elementool Help Desk to Alcea HelpDesk we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Elementool Help Desk to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Elementool Help Desk to Alcea HelpDesk work

  • Get ready

    Sign-up and go to our migration service.

  • Select and link your Elementool Help Desk support desk with HDM.

  • Give access to your Alcea HelpDesk account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you wish to adjust

  • Get your requirements estimated

    We shall research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Elementool Help Desk to Alcea HelpDesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Alcea HelpDesk import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

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