eHelpDesk to Textline
migration service

Trouble-free , no special know how or programming required. A complete eHelpDesk to Textline data migration software.

More details
Risk-free and Reliable
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to begin the the migration.
Optimal & Accurate
We've considered all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to migrate data from eHelpDesk to Textline

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in Textline.

Next

Retained association between object and people

When migrating your records from eHelpDesk to Textline we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from eHelpDesk to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eHelpDesk to Textline work

  • Get ready

    Register and go to our migration wizard.

  • Opt and connect your eHelpDesk service desk with HDM.

  • Give access to your Textline account.

  • Explain your business needs

    Let us know exactly what parts of your migration you want to tweak

  • Get your needs estimated

    We will analyze your case and send you with a price range and a scope of work.

  • Migrate from eHelpDesk to Textline all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Textline import

Our team would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

What is Data Migration? — A Comprehensive Guide To Transfers

What is Data Migration? — A Comprehensive Guide To Transfers

July 2, 2019

You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have a slight clue of what stands behind the process. If not, then you’ve come to the right place. Today we will define data migration, how it works and what you …

The Many Pitfalls of Free Help Desk Software

The Many Pitfalls of Free Help Desk Software

April 7, 2020

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one is actually better? To asnwer this question, you must align your needs and the tools in question to another and see what works for you. However, what WE can tell …

What is and Why You Should Do Data Mapping

What is and Why You Should Do Data Mapping

March 6, 2020

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will ensure that your next transition will not only be smooth but much faster than initially expected? But how data mapping works? How does it relate to speed? And what’s the …

Book a Call
cancel
%s
— %s