eHelpDesk to ServiceDock
migration service

Effortless , no special knowledge or programming required. A complete eHelpDesk to ServiceDock data migration tool.

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Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've taken into account all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to switch from eHelpDesk to ServiceDock

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in ServiceDock.

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Sustained association between object and people

When migrating your data from eHelpDesk to ServiceDock we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eHelpDesk to ServiceDock

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eHelpDesk to ServiceDock work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect eHelpDesk

    Opt and link your eHelpDesk support desk with HDM.

  • Connect ServiceDock

    Give the right to access your ServiceDock account.

  • Describe your requirements

    Let us know what aspects of your migration you want to tweak

  • Have your requirements estimated

    We shall analyze your case and send you with a the overall cost and a scope of tasks.

  • Migrate from eHelpDesk to ServiceDock all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your ServiceDock import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration Checklist: Essential Steps You Should Take

Help Desk Migration Checklist: Essential Steps You Should Take

April 5, 2018

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical specs on both sides, thus there’s always room for bugs or mistakes. However, with a little bit of preparation, you can mitigate some risks and make the transition much smoother. …

Here’s Why You Should Not Postpone A Migration

Here’s Why You Should Not Postpone A Migration

August 8, 2019

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we can wait for a little bit”, or “We have a couple of months of subscription left. It doesn’t make sense to migrate now”. But you’d be surprised how flawed this …

The Enterprise Data Migration Checklist to Switch Help Desks

The Enterprise Data Migration Checklist to Switch Help Desks

January 10, 2019

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control is growing more and more pressing. Many organizations avoid even discussions of their data migration. When things become too challenging and the migration is seen as the only way out, …

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