eHelpDesk to Gorgias
migration service
Trouble-free , no special expertise or programming required. A complete eHelpDesk to Gorgias data migration tool.
eHelpDesk to Gorgias
The best eHelpDesk to Gorgias tool made for you
There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.Save on your time and money
Skip complex data audit and tool development processes. Just pick what data you need to migrate and start the transition immediately.Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and enjoy the miracle happening.Data completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer support information.Effortless process
No need to worry about coding or continuously control each record transferred.
Just link both platforms, choose what you need to migrate and let the tool deal with the remainder.
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.
You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you where you left it.
Data safety is paramount
Information is key which is why we designed a tool that will keep your customer records untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.
Record mapping
Choose data that will be moved by using our pre-installed data viewer.
From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.
Simple & effective
In only a few clicks you will be able to select what goes where, when it goes, and how.
Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.
Great service first
Apart from providing great customer service, we always aim to improve our customer service.
As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the core experience.
Why you should use Help Desk Migration to switch from eHelpDesk to Gorgias
Strong security of your data
The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Gorgias.Next
Maintained relation between object and people
When migrating your records from eHelpDesk to Gorgias we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from eHelpDesk to Gorgias
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from eHelpDesk to Gorgias work
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Get ready
Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from eHelpDesk to Gorgias.
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Link eHelpDesk
Fill in the form with required credentials to allow our data migration tool to retrieve records from your current help desk.
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Connect Gorgias
Do the same action to connect our service with the new help desk and thus make it possible to import the data.
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Choose objects
Choose the data you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs
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Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Gorgias all data
When everything's tested, find a quiet time with the minimal load on the support department and start migrating from eHelpDesk to Gorgias.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your Gorgias import
Our team would be more than happy to run a customized migration if you have special requirements.
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