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eHelpDesk to Gorgias
migration service

Trouble-free , no special expertise or programming required. A complete eHelpDesk to Gorgias data migration tool.

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The best eHelpDesk to Gorgias tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick what data you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new solution and enjoy the miracle happening.
Data completion
Migrate your help desk data in full to ensure that no ticket has lost critical customer support information.
Effortless process

No need to worry about coding or continuously control each record transferred.

Just link both platforms, choose what you need to migrate and let the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

Information is key which is why we designed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Simple & effective

In only a few clicks you will be able to select what goes where, when it goes, and how.

Our software considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from eHelpDesk to Gorgias

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Gorgias.

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Maintained relation between object and people

When migrating your records from eHelpDesk to Gorgias we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eHelpDesk to Gorgias

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eHelpDesk to Gorgias work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from eHelpDesk to Gorgias.

  • Fill in the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect Gorgias

    Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Gorgias all data

    When everything's tested, find a quiet time with the minimal load on the support department and start migrating from eHelpDesk to Gorgias.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Gorgias import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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