eHelpDesk to Freshservice
migration service
Trouble-free , no special skill set or programming required. A complete eHelpDesk to Freshservice data migration software.
eHelpDesk to Freshservice
The best eHelpDesk to Freshservice tool made for you
There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Avoid complex data audit and code development processes. Just pick the records you need to transfer and start the transition immediately.Simple transition process
No tech expertise required. Just choose what data will go to the new solution and see the wonders happening.Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost critical customer service information.Automated tool
Scared that you’ll have to use advanced skills to move your info? Don’t be as we ensured that our tool is as easy to use as it can possibly be.
Link the help desks, choose records, click ok, and you’re done!
Preserved data links
From sender information to phone number connection, your entire database will keep their initial data structure maintained.
You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive where you left it.
Security is priority
Information is key which is why we designed a tool that will keep your customer records intact.
Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.
You control the process
Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.
Guided migration
If you are new to data migrations, don’t worry. Useful and simplified on-screen instructions will help you migrate your information accurately.
You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Except producing great customer service, we always strive to improve our customer service.
As a team, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.
Why you should use Help Desk Migration to migrate data from eHelpDesk to Freshservice
Strong privacy of your information
The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right places in Freshservice.Next
Retained association between object and people
When migrating your records from eHelpDesk to Freshservice we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from eHelpDesk to Freshservice
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from eHelpDesk to Freshservice work
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Get ready
Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from eHelpDesk to Freshservice.
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Link eHelpDesk
Complete the form with necessary credentials to allow our data migration tool to access records from your current help desk.
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Link Freshservice
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.
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Choose objects
Select the data you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs
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Migrate limited amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to Freshservice all data
Once everything's validated, determine a quiet time with the minimal load on the support staff and begin migrating from eHelpDesk to Freshservice.
Your data is in good hands
We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert perform your Freshservice import
Our team would be more than happy to perform a custom migration if you have special requirements.
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