E-Helpdesk Support to Eptica Entreprise Suite
migration service

Trouble-free , no special knowledge or programming required. A complete E-Helpdesk Support to Eptica Entreprise Suite data migration tool.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've considered all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to switch from E-Helpdesk Support to Eptica Entreprise Suite

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in Eptica Entreprise Suite.

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Retained relation between object and people

When migrating your records from E-Helpdesk Support to Eptica Entreprise Suite we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from E-Helpdesk Support to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from E-Helpdesk Support to Eptica Entreprise Suite work

  • Get ready

    Register and go to our migration software.

  • Connect E-Helpdesk Support

    Choose and connect your E-Helpdesk Support service desk with HDM.

  • Connect Eptica Entreprise Suite

    Grant access to your Eptica Entreprise Suite account.

  • Describe your business needs

    Let us know what aspects of your migration you want to tweak

  • Have your needs estimated

    We shall analyze your case and send you with a total price and a scope of tasks.

  • Migrate from E-Helpdesk Support to Eptica Entreprise Suite everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Eptica Entreprise Suite import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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5 Steps to Realizing You Need to Migrate Your Help Desk

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June 5, 2019

Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base and the company itself grow, some options can’t scale with the raising needs. In this case, the time for choosing a new help desk and migrating your historical data is …

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

June 21, 2018

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, and time and money loss. Moving their help desk from one system to another, they prefer to start over from scratch and leave their data behind. Contrary to this belief, …

What is a Support Ticket & How To Use One

What is a Support Ticket & How To Use One

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There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft is, as well as we touched upon what’s an internal help desk. This is slowly becoming a “help desk 101” master class so bear with us. In any case, it’s …

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