eGain Suite import
in a few clicks

Without devs, timelack and hustle. With step-by-step eGain Suite import setup form.

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Spotless eGain Suite import services just for you

Your platform migration issues are behind you now. Total migration from platform to platform with HDM fast and hassle-free.
Less time & money spent
Affordable process cost, a speedy transition to the new platform, and no need to develop the migration method. Get it all with HDM service.
Transparent migration course
Simply prepare your information for migration ahead of time and start moving your records. No need to deal with everything alone.
Essential custom records right beside you
Regardless of your reasons, move your old data to the target platform to keep up with customer data easier.
Automated migration

Only the smallest preparations are required from you. We already wrote the script.

Just prepare your platform migration preferences and you’re good to go.

Preserved dependency

Using HDM, you don’t have to worry that all of your moved customer service data will migrate with mixed up arrangement.

Whether it is the requester info or customer contacts, all of this is accounted for.

Your info is secure

When you grant your passwords to our migration tool, you can rest assured.

Only the employees directly connected to the data transfer will be able to access to your accounts and customer info.

All incoming and outcoming information is guarded by the data encryption systems to prevent any risks.

Place your records

It’s not required to perform considerable amount of data audits to begin your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Decide on what you want to keep and determine where it goes just by clicking corresponding checkboxes.

Powerful & accessible

You don’t need to understand the system to take advantage of all features.

Useful on-screen hints will assist you move your entities fast and effectively. As a result, you can set up a data import just about anywhere you like.

Our customers are priority

One of the key principles of our company is to provide a service that we would like to experience ourselves. Even though G2 acclaimed our customer care, we won’t stop there.


What are the key reasons to import data to eGain Suite utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Next

Simple to use wizard to setup import

Our service was developed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration enables you to instantly transfer custom fields, as well as map their location.

Next

Maintained relations between objects and people

All tickets will be imported to eGain Suite with their corresponding agents, contacts, and attachments, thereby, saving the previous record of customers' requests.

Next

Relations illustration

Objects you may import to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to eGain Suite in several simple steps

  • Get ready

    Register and go to our migration wizard.

  • Opt and connect your source service desk with HDM.

  • Grant the right to access your eGain Suite account.

  • Explain your business needs

    Let us understand precisely what elements of your migration you want to modify

  • Have your needs estimated

    We will research your case and send you with a total price and a scope of work.

  • Import to eGain Suite all data

    Transfer all your customer service information in a single push.

We always keep all data safe

We consider safety very seriously and have built a comprehensive set of practices, technologies, and policies to help ensure your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

eGain Suite import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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