eGain Suite to Vivocha
migration service

Extremely easy , no special expertise or coding required. A complete eGain Suite to Vivocha data migration software.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've handled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to switch from eGain Suite to Vivocha

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in Vivocha.

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When migrating your records from eGain Suite to Vivocha we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eGain Suite to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eGain Suite to Vivocha work

  • Get ready

    Sign up and go to our migration service.

  • Connect eGain Suite

    Opt and link your eGain Suite service desk with HDM.

  • Connect Vivocha

    Grant access to your Vivocha account.

  • Explain your requirements

    Let us know exactly what components of your migration you would like to adjust

  • Get your preferences estimated

    We shall analyze your case and send you with a price range and a scope of work.

  • Migrate from eGain Suite to Vivocha all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Vivocha import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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