eGain Suite to TOPdesk
migration service

Trouble-free , no special knowledge or programming required. A complete eGain Suite to TOPdesk data migration tool.

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Trustworthy and Safe
Your passwords along with records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from eGain Suite to TOPdesk

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in TOPdesk.

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When migrating your records from eGain Suite to TOPdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from eGain Suite to TOPdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from eGain Suite to TOPdesk work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from eGain Suite to TOPdesk.

  • Connect eGain Suite

    Fill out the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to TOPdesk everything

    When everything's tested out, determine a quiet time with the minimal load on the support staff and start migrating from eGain Suite to TOPdesk.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your TOPdesk import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation
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