eGain Suite to SpiceCSM
migration service

Smooth , no special knowledge or programming required. A complete eGain Suite to SpiceCSM data migration instrument.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've tackled all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to switch from eGain Suite to SpiceCSM

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in SpiceCSM.

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Retained relation between object and people

When migrating your data from eGain Suite to SpiceCSM we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eGain Suite to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eGain Suite to SpiceCSM work

  • Prepare

    Sign up and go to our migration software.

  • Connect eGain Suite

    Choose and link your eGain Suite service desk with HDM.

  • Connect SpiceCSM

    Grant access to your SpiceCSM account.

  • Detail your needs

    Let us know what elements of your migration you want to adjust

  • Have your preferences estimated

    We'll analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from eGain Suite to SpiceCSM everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your SpiceCSM import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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