eGain Suite to eDesk by xSellco
migration service

Effortless , no special knowledge or coding required. A complete eGain Suite to eDesk by xSellco data migration instrument.

More details
Trustworthy and Safe
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've taken into account all major peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of data

Reasons to use Help Desk Migration to switch from eGain Suite to eDesk by xSellco

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in eDesk by xSellco .

Next

When migrating your data from eGain Suite to eDesk by xSellco we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from eGain Suite to eDesk by xSellco

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eGain Suite to eDesk by xSellco work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from eGain Suite to eDesk by xSellco .

  • Fill in the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to eDesk by xSellco all data

    Once everything's tested out, choose a quiet time with the minimal load on the support department and begin migrating from eGain Suite to eDesk by xSellco .

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your eDesk by xSellco import

Our staff would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

Blog Articles You Might Find Useful

The 3 Reasons to Move from HESK to SysAid

The 3 Reasons to Move from HESK to SysAid

January 22, 2019

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal with customer inquiries and issues. The basic functionality includes: managing tickets – submitting, tracking, and assigning; adding custom fields; creating and managing knowledge base; creating multi-language content. However, even great …

The Enterprise Data Migration Checklist to Switch Help Desks

The Enterprise Data Migration Checklist to Switch Help Desks

January 10, 2019

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control is growing more and more pressing. Many organizations avoid even discussions of their data migration. When things become too challenging and the migration is seen as the only way out, …

What Is A Service Desk and Why You Need One

What Is A Service Desk and Why You Need One

July 5, 2019

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At the turn of the millennium, many different products came into existence and as years went by, they have evolved many times. What started as a simple bulletin board, is now …

Book a Call
cancel
%s
— %s