eGain Suite to Alcea HelpDesk
migration service

Trouble-free , no special knowledge or programming required. A complete eGain Suite to Alcea HelpDesk data migration software.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've considered all key peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to switch from eGain Suite to Alcea HelpDesk

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in Alcea HelpDesk.

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Retained relation between object and people

When migrating your records from eGain Suite to Alcea HelpDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eGain Suite to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eGain Suite to Alcea HelpDesk work

  • Get ready

    Register and go to our migration software.

  • Connect eGain Suite

    Select and link your eGain Suite service desk with HDM.

  • Connect Alcea HelpDesk

    Give the right to access your Alcea HelpDesk account.

  • Clarify your needs

    Let us know exactly what aspects of your migration you need to adjust

  • Have your needs estimated

    We shall investigate your application and get back to you with a total price and a scope of tasks.

  • Migrate from eGain Suite to Alcea HelpDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Alcea HelpDesk import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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