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eDesk by xSellco to VI Service Desk
migration service

Effortless , no special knowledge or programming required. A complete eDesk by xSellco to VI Service Desk data migration tool.

More details

Your best tool for eDesk by xSellco to VI Service Desk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Just choose customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the new system and observe the miracle happening.
Record completion
Migrate your help desk records in full to make certain that no ticket has lost vital customer service details.
Simple and easy procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just attach both platforms, pick what you need to migrate and let the tool do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure maintained.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is key which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You control the process

Manage your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In only a few clicks it is possible to pick what goes where, when it starts, and how.

Our developers considered customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from eDesk by xSellco to VI Service Desk

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right destinations in VI Service Desk.

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Maintained connection between object and people

When migrating your data from eDesk by xSellco to VI Service Desk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to VI Service Desk work

  • Prepare

    Register and go to our migration wizard.

  • Connect eDesk by xSellco

    Select and connect your eDesk by xSellco support desk with HDM.

  • Connect VI Service Desk

    Give the right to access your VI Service Desk account.

  • Outline your needs

    Let us know exactly what components of your migration you need to adjust

  • Get your needs estimated

    We'll investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from eDesk by xSellco to VI Service Desk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your VI Service Desk import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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