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eDesk by xSellco to Twilio Flex
migration service

Effortless , no special know how or coding required. A complete eDesk by xSellco to Twilio Flex data migration software.

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Your best tool for eDesk by xSellco to Twilio Flex data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on customer info you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and observe the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing critical customer support details.
Automated migration

Scared that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool interface is as easy to use as possible.

Attach the platforms, choose data, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we designed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to pick what goes where, when it starts, and in what order.

Our tech engineers considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from eDesk by xSellco to Twilio Flex

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in Twilio Flex.

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When migrating your data from eDesk by xSellco to Twilio Flex we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to Twilio Flex work

  • Prepare

    Register and go to our migration service.

  • Pick and link your eDesk by xSellco support desk with HDM.

  • Connect Twilio Flex

    Give access to your Twilio Flex account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you wish to fine-tune

  • Get your needs estimated

    We'll research your case and get back to you with a cost and a scope of tasks.

  • Migrate from eDesk by xSellco to Twilio Flex all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Twilio Flex import

Our staff would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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