Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

eDesk by xSellco to SysAid
migration service

Smooth , no special know how or programming required. A complete eDesk by xSellco to SysAid data migration instrument.

More details

Your best tool for eDesk by xSellco to SysAid data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on the records you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new platform and see the miracle happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer service details.
Simple and easy process

You don’t have to bother about scripting or continuously control each record moved.

Just link both platforms, tick what you want to migrate and allow the system do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

Information is key which is why we developed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from producing great customer service, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from eDesk by xSellco to SysAid

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in SysAid.

Next

When migrating your data from eDesk by xSellco to SysAid we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from eDesk by xSellco to SysAid

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to SysAid work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from eDesk by xSellco to SysAid.

  • Connect eDesk by xSellco

    Fill in the form with required credentials to allow our data migration tool to retrieve records from your current help desk.

  • Connect SysAid

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SysAid everything

    When everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from eDesk by xSellco to SysAid.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SysAid import

Our staff would be more than happy to perform a customized migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high…

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

Book a Call
cancel
%s
— %s