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eDesk by xSellco to SmarterTrack
migration service

Effortless , no special expertise or programming required. A complete eDesk by xSellco to SmarterTrack data migration instrument.

More details

Your best tool for eDesk by xSellco to SmarterTrack data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on what data you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target platform and enjoy the magic happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing critical customer support details.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Link the platforms, choose data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is paramount

You data is everything which is why we created a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from eDesk by xSellco to SmarterTrack

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in SmarterTrack.

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When migrating your data from eDesk by xSellco to SmarterTrack we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to SmarterTrack work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from eDesk by xSellco to SmarterTrack.

  • Connect eDesk by xSellco

    Fill out the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect SmarterTrack

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    Once everything's tested, choose a quiet time with the minimal load on the support staff and start migrating from eDesk by xSellco to SmarterTrack.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SmarterTrack import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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