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eDesk by xSellco to SolarWinds Service Desk (Samanage)
migration service

Trouble-free , no special know how or programming required. A complete eDesk by xSellco to SolarWinds Service Desk (Samanage) data migration instrument.

More details

The best eDesk by xSellco to SolarWinds Service Desk (Samanage) tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on the records you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the new platform and see the wonders happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket is missing essential customer support details.
Simple and easy procedure

You don’t have to bother about coding or constantly watch each record transferred.

Just link your source and target, tick what you need to migrate and let the Migration Wizard do the rest for you.

Data maintenance

Your customer data comes complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our staff members can see your credentials or other information.

You may rest assured that with HDM no data breaches are possible.

Data mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to choose what goes where, when it starts, and how.

Our software took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service supplier, we work to offer the most effective migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from eDesk by xSellco to SolarWinds Service Desk (Samanage)

Castle gates

Strong privacy of your data

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).

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Retained association between object and people

When migrating your records from eDesk by xSellco to SolarWinds Service Desk (Samanage) we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to SolarWinds Service Desk (Samanage) work

  • Get ready

    Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from eDesk by xSellco to SolarWinds Service Desk (Samanage).

  • Connect eDesk by xSellco

    Complete the form with requested credentials to permit our data migration tool to retrieve records from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    Once everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from eDesk by xSellco to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SolarWinds Service Desk (Samanage) import

Our team would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

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