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eDesk by xSellco to Remedy IT Service Management
migration service

Extremely easy , no special expertise or programming required. A complete eDesk by xSellco to Remedy IT Service Management data migration instrument.

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The best eDesk by xSellco to Remedy IT Service Management tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick customer info you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and observe the miracle happening.
Data completion
Transfer your help desk data in full to make certain that no ticket is missing critical customer support details.
Simple and easy process

No need to worry about scripting or constantly watch each record moved.

Just attach your source and target, pick what you want to take to a new database and let the tool do the rest for you.

Data dependency

Your customer data comes unite , you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our employees can see your credentials or records.

You may be certain with HDM no data breaches are possible.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we work to deliver the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from eDesk by xSellco to Remedy IT Service Management

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in Remedy IT Service Management.

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Sustained relation between object and people

When migrating your records from eDesk by xSellco to Remedy IT Service Management we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from eDesk by xSellco to Remedy IT Service Management work

  • Get ready

    Sign up and go to our migration software.

  • Choose and link your eDesk by xSellco support desk with HDM.

  • Connect Remedy IT Service Management

    Grant the right to access your Remedy IT Service Management account.

  • Explain your needs

    Let us understand precisely what aspects of your migration you wish to adjust

  • Have your preferences estimated

    We'll investigate your case and send you with a price and a scope of tasks.

  • Migrate from eDesk by xSellco to Remedy IT Service Management all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Remedy IT Service Management import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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