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eDesk by xSellco to Puzzel
migration service

Effortless , no special know how or programming required. A complete eDesk by xSellco to Puzzel data migration tool.

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Your best tool for eDesk by xSellco to Puzzel data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just choose what data you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just select what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost vital customer service information.
Effortless process

No need to worry about coding or continuously control each piece of info transferred.

Just link both platforms, choose what you want to migrate and allow the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure maintained.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we designed a tool that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from eDesk by xSellco to Puzzel

Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up in the right places in Puzzel.

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When migrating your data from eDesk by xSellco to Puzzel we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from eDesk by xSellco to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from eDesk by xSellco to Puzzel work

  • Prepare

    Register and go to our migration wizard.

  • Connect eDesk by xSellco

    Select and connect your eDesk by xSellco service desk with HDM.

  • Connect Puzzel

    Give the right to access your Puzzel account.

  • Clarify your requirements

    Let us know exactly what components of your migration you want to modify

  • Get your needs estimated

    We shall analyze your application and get back to you with a cost and a scope of work.

  • Migrate from eDesk by xSellco to Puzzel everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Puzzel import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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